Privacy Policy
This Privacy Policy describes how Neuve Group LLC, a Florida-licensed real estate brokerage ("Neuve," "we," "us"), collects, uses, and discloses personal information when you visit neuvegroup.com, submit our contact form, or otherwise interact with Neuve. By using this site, you agree to the practices described below.
1. Information we collect
- Information you provide. Name, email address, telephone number, property ZIP code, service type, property type, and any details you include in the message field of our contact form.
- Information collected automatically. IP address, browser type, device identifiers, referring URL, pages visited, and timestamps. This data may be collected through standard server logs and, where used, cookies or analytics tools.
- Information from third parties. If you reach out by phone or email through a referral, we may receive contact information from the referring party.
2. How we use your information
- To respond to inquiries and prepare a written management or brokerage proposal where applicable, under broker supervision.
- To comply with Florida real estate recordkeeping requirements (F.S. 475.5015) and other applicable law.
- To improve site performance and the quality of our services.
- To send service-related communications. We do not sell personal information.
3. How we share your information
We share personal information only with: (a) Neuve personnel and licensed agents operating under broker supervision; (b) service providers that support our operations (hosting, email, analytics, telephony, SMS delivery) under written confidentiality terms; (c) regulators, courts, or other parties when required by law; and (d) parties to a transaction (e.g., title, escrow, counsel) only with your knowledge and where consistent with the engagement.
4. Mobile information and SMS messaging
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, telephony, or SMS delivery providers (for example, RingCentral), is permitted solely to deliver the service you requested. All other categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.
By providing your mobile phone number through our contact form, by phone, or otherwise, you consent to receive transactional and operational calls and text messages (SMS/MMS) from Neuve Group LLC related to your inquiry, service requests, scheduling, or active engagement. Message frequency varies. Message and data rates may apply.
To opt out of SMS communications at any time, reply with any of the following keywords to a text message you receive from us: STOP, UNSUBSCRIBE, END, or QUIT. Reply HELP for assistance, or contact us at info@neuvegroup.com or (305) 204-8175. After you opt out, you will receive one final message confirming your opt-out, and no further SMS messages will be sent unless you re-opt in. Opting out of SMS does not opt you out of other communications you have requested.
Supported carriers include AT&T, Verizon Wireless, T-Mobile, Sprint, Boost Mobile, U.S. Cellular, MetroPCS, Cricket, and other major U.S. carriers. Carriers are not liable for delayed or undelivered messages.
5. Your choices
- Opt out of email. You may unsubscribe from marketing emails using the link in any message, or contact us at info@neuvegroup.com.
- Opt out of SMS. Reply STOP, UNSUBSCRIBE, END, or QUIT to any text from Neuve. See Section 4 above for full details.
- Opt out of calls. Tell us during any call, or email info@neuvegroup.com, and we will remove your number from outbound dialing lists.
- Access and correction. You may request a copy of the personal information we hold about you, or ask us to correct it, by emailing the address above.
- Cookies. Most browsers allow you to refuse or delete cookies. Some site functionality may be limited if you do.
6. Data security and retention
We use commercially reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure. We retain transactional records as required by Florida real estate law and other applicable retention obligations, and otherwise for as long as necessary to fulfill the purposes described above.
7. Children's privacy
This site is not directed to children under 13, and we do not knowingly collect personal information from children.
8. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date above will reflect the most recent revision. Material changes will be posted on this page.
9. Contact
Neuve Group LLC · 14125 NW 80th Avenue, Suite 302, Miami Lakes, FL 33016
info@neuvegroup.com · (305) 204-8175